Process Support
How our clients optimise processes
People & Culture go hand in hand...
... but how do you use this newly discovered data to highlight and address process based problems throughout your business?
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Our clients have many things in common, one of which is the knowledge that solving problems costs money, albeit a cost which pales in comparison to not solving them.
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However, the key is process management!
Problem Identification
Set the stage for developing solutions and improvements.
Identifying problems in process management is a systematic way of identifying and defining issues that impact the operation of processes.
It includes comprehending the current processes, gathering and analysing data, differentiating between symptoms and root causes, utilising analytical tools, benchmarking, involving stakeholders, prioritising issues, and documenting findings.
This comprehensive approach guarantees that organisations can efficiently tackle problems and enhance their delivery.
Directional Communication
Manage the flow of perspectives across all stakeholders.
Successful organisations rely on effective communication that flows in multiple directions.
This includes sharing information upwards, downwards, horizontally, and diagonally.
Each direction has its own purpose, whether it's keeping leaders informed, giving instructions, promoting collaboration among peers, or integrating different departments.
Directional communication plays a crucial role in ensuring clarity, efficiency, engagement, alignment, collaboration, conflict resolution, and continuous improvement within a business.
Early Warnings
Mitigate the impact of disruptions.
Early warnings play a vital role in maintaining the effectiveness of operations within an organisation.
Through the use of performance indicators, continuous monitoring, input from team members, predictive analysis and additional resources, businesses can catch potential challenges before they become serious obstacles.
This proactive approach enables companies to address issues promptly and uphold a high level of operational efficiency.
Process Control
Monitor processes and identify improvements.
In process management, process control is crucial for maintaining consistency and achieving desired outcomes.
By implementing the necessary steps and utilising data analytics, organisations can ensure that their processes are efficient and effective, leading to positive results such as improved quality, cost savings, and satisfied customers.
It is through effective process control that businesses can thrive and stay competitive in today's fast-paced environment.
Obstacle Removal
Locate, assess and eliminate barriers.
Ensuring smooth process management is essential for enhancing productivity and reaching organisational objectives.
This includes recognising and eliminating obstacles that may impede the efficiency of processes.
By utilising various methodologies and tools such as Kaizen, Kaikaku, Lean, Six Sigma, TQM, value stream mapping and root cause analysis, organisations can effectively enhance their operations, cut down on expenses, boost quality, and optimise overall efficiency.
Process Improvement
Increase speed, accuracy, efficiency and reliability.
Improving processes in process management is a methodical way of enhancing current processes to achieve greater efficiency, quality, and alignment with organisational objectives.
This approach involves identifying areas that need improvement, analysing existing processes, creating and implementing solutions, and consistently monitoring and refining processes.
With indicators directly from team member feedback, organisations can make responsive adjustments and improvements in real time, keeping them ahead of the curve in their competitive landscape.